GDPR Compliance

Last updated: March 2026 | Upholding the highest standards of data protection

Our Commitment to GDPR

Hand to Hand Charity Trust is fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We respect your privacy and ensure that every piece of personal information you entrust to us is handled with care, transparency, and security.

Lawful Basis

We only process data where we have a clear lawful basis – consent, contract, legal obligation, or legitimate interest.

Data Minimisation

We collect only what is necessary for the stated purpose and nothing more.

Retention Limits

We keep your data only as long as needed, then securely delete it.

Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal information:

  • Right to be informed – you have the right to know how we use your data (this policy provides that).
  • Right of access – you can request a copy of the data we hold about you.
  • Right to rectification – you can ask us to correct inaccurate or incomplete data.
  • Right to erasure (right to be forgotten) – you can request deletion of your data where there is no compelling reason for its continued processing.
  • Right to restrict processing – you can ask us to suspend the processing of your data.
  • Right to data portability – you can request your data in a machine-readable format to transfer to another controller.
  • Right to object – you can object to processing based on legitimate interests or direct marketing.
  • Rights related to automated decision-making – we do not use automated profiling.

How We Collect and Use Data

We collect personal data when you:

  • Make a donation (online, bank transfer, or offline).
  • Sign up for our newsletter or email updates.
  • Contact us via email, phone, or social media.
  • Apply for volunteering or employment opportunities.
  • Participate in events or campaigns.

This information may include your name, email address, postal address, phone number, payment details, and communication preferences. We use it solely to process donations, keep you informed about our work, and respond to your inquiries.

Data Sharing & Third Parties

We never sell or rent your data. We may share information with trusted service providers who assist us in operating our website, processing payments (e.g., Stripe, PayPal), or sending emails (e.g., Mailchimp). All processors are vetted and contractually bound to comply with GDPR. Where required by law, we may disclose data to regulatory authorities (e.g., Charity Commission, HMRC).

Security Measures

We implement robust technical and organisational measures including:

  • SSL/TLS encryption for all online transactions.
  • Regular security audits and penetration testing.
  • Strict access controls – only authorised personnel can access personal data.
  • Secure servers located in the UK/EU.

Data Protection Officer (DPO)

For any data protection queries or to exercise your rights, please contact our Data Protection Officer:

dpo@handtohandcharitytrust.org.uk
+44 7445 376172 (ext. DPO)

International Transfers

We primarily store data within the UK / European Economic Area. In some cases (e.g., if we use a global payment processor), data may be transferred to countries with adequate data protection laws or under standard contractual clauses approved by the European Commission.

Cookies & Similar Technologies

Our website uses essential cookies to function and analytics cookies (with your consent) to improve user experience. You can manage cookie preferences through your browser settings. For details, see our Privacy Policy.

Data Breach Procedure

In the unlikely event of a data breach, we have protocols to assess and report it to the ICO (Information Commissioner's Office) within 72 hours, and notify affected individuals if there is a high risk to their rights and freedoms.

Updates to This Policy

We may update this GDPR Compliance statement to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the revision date.

Contact Information

If you have any concerns about how we handle your data, please contact us:

Hand to Hand Charity Trust
1 The Drive, Manchester, M20 6HZ
Email: info@handtohandcharitytrust.org.uk
Phone: +44 7445 376172

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk

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